Terms and Conditions

 

Our Policies ensure quality education, customer satisfaction and safety

 

Program Upgrades

 

Program upgrades are not subject to a processing fee. For example, if you register in Program 1, then later decide to upgrade to a higher program, you are not charged any additional processing fees. Students will only be required to pay the difference in tuition between the program they are upgrading to and the program they have previously completed.

 

If there is a change in tuition fee from the time you originally took the Foundation TESOL Course and what is now being offered due to an addition of a specialization component, you may upgrade to complete your Advanced TESOL Certificate by purchasing a specialization course that was unavailable when you originally registered.

Transfers

 

Any first transfer (date and/or study method) is done at no charge.

 

Any supplementary transfer (date and/or study method) will require a $50 transfer processing fee.

 

If the course tuition fee increases between the time you register and the time you choose to attend the course in-class, providing this time is longer than 6 months, you will be required to pay the current tuition fee in full before attending the course. If an online student would like to transfer to an in-class program, they must pay the difference between what was paid for the online program and the in-class tuition. For example, if $995.00 USD is paid for Program 1 online, the Advanced TESOL Certificate, the transfer to the in-class course would be $195.00 USD, the difference between the online course and the in-class course. The student will receive the Foundation manual upon arrival to the in-class course so long as the tuition difference has been paid. If a student originally registered as a correspondence student, the same policy applies. If the price rises between the time you register and the time you actually attend any in-class course, you will be required to pay the difference between the old price and the new price. This is due to the fact that a change in tuition fee is a direct reflection of a significant change in course material.

 

If you are a past in-class “Foundation TESOL Course” graduate and, in the future, wish to sit in on all or part of another in-class course, and there has been a change in tuition as mentioned above, then the difference is required to be paid along with an additional $200.00 USD sit-in fee. You have the option to attend this course anywhere we offer it.

Absenteeism

 

If a student misses part of the in-class Foundation course due to an emergency or an unforeseen situation beyond their control, the following procedure must be followed:

If a students misses more than thirty (30) minutes but under five (5) hour of class:

The student must fill out a Student Absence form to be submitted to the instructor with the reason for the absence. The student will be required to complete any assignment(s) to make up the time missed in order to receive the certification.

 

If a student misses more than five (5) hours of class:

Follow the above procedure and the student will be required to contact the program director to schedule a make-up class in the next in-class course for which they will be available. If the student does not schedule a make-up date within 3 months of their original course, they will automatically be transferred to correspondence and be made aware of correspondence program requirements and deadlines. Exceptions will be considered on a case-by-case basis.

If the student returns to class after their absence:

They are to fill out and submit to the instructor a Student Absence form, then contact the program director to schedule a make-up class (or classes) in the next course for which they will be available, within 3 months of their original course. Any student who fails to contact the program director within the allotted time will be transferred to correspondence.

 

If the student does not return to class:

The student must contact the program director as soon as possible (within a week of their absence) to fill out a Student Absence form. The student must schedule a make-up class (or classes) in the next course for which they will be available, within 3 months of their original course. Any student who fails to contact the program director within the allotted time will be transferred to correspondence.

Extensions

Please see Program Deadlines.

Cancellations and Refunds

 

Online: Since students have instant access and become a member of our website after registration, all cancellations are non-refundable.

 

Correspondence: Since students applying for correspondence courses have the same access to the website as our online students, all cancellations are non-refundable. Textbooks are non-refundable as well.

 

Deposits: All $300.00 USD deposits made to save a seat for an in-class course in New York City are non-refundable. The $300.00 USD deposit will go towards the total tuition costs. If the student decides that they are unable to take the in-class course they placed the deposit for, the deposit can be saved to go towards future tuition costs. All in-class courses must be paid in full within 30 days to the start date.

 

In-class Courses: If a student registers and makes a full tuition payment and decides to cancel before the program begins, a processing fee will be administered.  If the student notifies our program director in New York City 30 days or more prior to the start date of the course, they will be refunded the remaining tuition after a 10% processing fee has been obtained. All cancellations made less than 30 days prior to the first day of class are non-refundable. If within 30 days of the course start date a student wishes to transfer to a course starting at a later date they are free to do so at no extra charge provided that there is a seat available in the course date they choose. 

Downgrading to a lower program

 

If a student does wish to downgrade to a lower program, they are only eligible for a refund if it is within 10 days of registering for the program (for the price difference between programs).

 

No refunds are available for any online courses that have been sent due to the nature of electronic data. For information on course descriptions and summaries you can consult our website or contact a TESOL advisor prior to choosing a course or program.

 

No refunds are available for students registered for single specialization courses. Only those registered for TESOL programs are eligible for a refund.

Money Back Guarantee

After 24 years in the TESOL teacher training business, Global TESOL College has successfully trained and certified over 55,000 graduates. Our goal is to help you find an excellent job and we guarantee it or your money back. (See Job Guarantee for specifics.)

A commitment to honesty and excellence in customer service is why we have maintained an excellent 10-year record with the Better Business Bureau, which is based in North America and handles student and customer complaints worldwide.

Our success depends on the success of you--our graduates. We offer you solid training without the gimmicks plus a proven track record of success.

At Global TESOL College, we provide you with the best and treat you as one of the family, so that your traveling and teaching experience is fun, rewarding, and memorable--for a lifetime. We stand alone in our industry with distinction because we are honest and we care about YOU.

Job Guarantee

(applies to non-native English speaking countries only)

If you follow our unique employment process as outlined in our TESOL course, apply for positions that you are qualified for, and are not offered a job after completing one of our programs (in-class, online, or by correspondence), we will gladly refund your money as long as it is within one year of program completion (subject to a 10% processing fee of the total tuition fee).

Our programs are available to everyone, although the following conditions apply in order to qualify for the job guarantee:

  • Graduate must be 18 years of age or older.

  • Graduate must have completed a high school diploma or equivalent.

  • Graduate must be a native English speaker or a fluent non-native English speaker (fluency to be determined by the Academic Coordinator or a Global TESOL contact).

  • Graduate must complete an entire TESOL Program, including all courses. Students who complete specialization courses only are not eligible for this guarantee.

  • Graduate must follow our specific employment process outlined in this manual (self-inquiry, research, letter of introduction, cover letter, resume, reference letters, photo, and interview).

  • Graduate must apply for at least 10 different jobs in at least 3 different countries (30 jobs in total).

  • Graduate must contact the corresponding instructor or a Global TESOL contact for job placement assistance on at least one occasion before eligible to apply for a refund. The Academic Coordinator or Global TESOL contact must be able to validate this.

The Job Guarantee Timeline

In-Class: In effect up to one year from graduation date of the in-class course

Correspondence: In effect up to year from shipment of the correspondence program, plus the Canada Post shipping time allowance

Online: In effect up to one year from the date that you receive the online course password

To Qualify for a Refund

 

To qualify for a refund, students must meet the following criteria.

  • Graduate must be 18 years of age or older.

  • Graduate must have completed a high school diploma or equivalent.

  • Graduate must be a native English speaker, or a fluent non-Native English speaker (fluency to be determined the corresponding instructor or Global TESOL contact).

  • Graduate must have completed an entire TESOL Program including all courses. Students who complete specialization courses only are not eligible for this guarantee.

  • Graduate must have followed our specific employment process outlined in this manual (self-inquiry, research, letter of introduction, cover letter, resume, reference letters, photo and interview). Proof required.

  • Graduate must have applied for at least 10 different jobs in at least 3 different countries in which you are qualified to teach (30 jobs in total)

  • Graduate must submit the applications/resumes and rejection letters for all 30 jobs applied for (see How To Apply for a Refund for specific instructions).

  • Graduate must have contacted corresponding instructor or Global TESOL contact for job placement assistance on at least one occasion before eligible to apply for a refund. Corresponding instructor or Global TESOL contact will be asked to validate this.

How to Apply for a Refund

  • Graduate must prove to Global TESOL College that you emailed, faxed or mailed at least 10 letters of introduction/job applications to a minimum of each of 3 different countries in which you are qualified to teach* (a minimum of 30 job application letters in total).

  • Graduate must prove to Global TESOL College that they were rejected by all 30 schools that you applied to for employment. Copies of all 30 rejection letters must be submitted to head office by mail. Rejection letters must include the name of the director, school, and include the email, telephone, fax number and mailing address of the contact person in charge of hiring.Graduate must submit cover letter, resume and reference letters used during their process of job searching to head office by mail.

  • Graduate must complete in full the Refund Application Form. This must be printed off of the computer, completed and sent by mail to Head Office. Please be aware that any form without all criteria checked off will not qualify for a refund. 

By mail, send the Global TESOL College Head Office the following documents (all in one envelope labeled "Job Guarantee Refund"):

 

  1. 30 job application/ letters of introduction; 10 each, from at least 3 different countries
    (3 times 10 = 30)

  2. 30 rejection letters

  3. Your cover letter, resume, and reference letters.

 

Once we receive your request, we will research your case thoroughly and respond back to you. Please be aware that any package without a completed Refund Application Form or without all required documents will not qualify for a refund. Upon verification that all your documents and letters of correspondence are legitimate, you will then be required to return all TESOL manuals, TESOL certificates, license, and a copy of your tuition receipt, in order to receive your tuition refund (minus the 10% processing fee of total tuition fee). Postage for returned materials is the responsibility of the student.

Lowest Tuition Fee Guarantee

You know the value of a good quality education, but it can also be expensive. We at Global TESOL College make every effort to ensure that our tuition fees remain as low as possible for our students, while still delivering the highest quality TESOL instruction available in the marketplace today.

 

We also offer all students a "Lowest Tuition Fee Guarantee".
 

If you are able to find a TESOL program elsewhere of equivalent content, length, and quality, charging a lower tuition fee, we will match that price - Guaranteed.

Q: How is Global TESOL College able to offer such an incredible guarantee?

A : Our educational-focused training institute offers programs and services worldwide. We graduate an incredibly high volume of TESOL certified teachers annually, which grants us the flexibility to pass the savings on to all of our students worldwide. Also, 30% of our business is referred to us through word-of-mouth from extremely satisfied graduates. We have worked hard to keep as much as possible of your hard-earned money in your pocket, while training and certifying you with professional, world standard instruction.

 

**Some countries require a university degree as well as the TESOL certificate to be hired legally as a teacher. **